You are in good hands.
At Stepper Homes, we believe that great customer care is just as important as getting your home fixed right, the first time. Throughout the first two years of Warranty Service, you can expect to have a minimum of two pre-scheduled Warranty Appointments, including one after the first month of taking possession, and the second after a year of living in your home.
Leading up to your Warranty Appointments, we encourage you to visit our Homeowner Login Portal and make a list of the warrantable items that you've noticed. That way, we'll come equipped with the right tools, materials and Trade Partners to get the job done right.
Our Warranty Services Team
Your home is not only an investment, it's the place where you begin and end your day, spend time with your family and celebrate all of life's milestones along the way. At Stepper, we take that to heart and that's why we are committed to a special brand of Customer Care. If you have a warranty concern, there's a member of our Warranty Services Team ready to help.
- MATTHEW GEORGE - MANAGER, WARRANTY SERVICES. Matthew George attends to warranty service in Heritage Hills, Bayview, Cornerbrook, Boulder Creek Estates and Kinniburgh South.
- RON HUDSON - WARRANTY SUPERVISOR. Ron Hudson attends to warranty service in Legacy, Hudson in Creekstone, Wolf Willow and Montrose Crossing.
Your Warranty Coverage
- 1 YEAR COVERAGE. Materials and Labour. Coverage for defects in materials and labour which include items such as flooring, paint and trim.
- 2 YEAR COVERAGE. Delivery and Distribution Systems. Coverage for defects in materials and labour related to delivery and distribution systems including: heating, electrical and plumbing systems.
- 5 YEAR COVERAGE. Building Envelope. Coverage for defects in the building envelope, which is defined as the system of components that separate the controlled interior air from the exterior. For example, roof and exterior walls.
- OPTIONAL COVERAGE. Additional Building Envelope Coverage. This optional coverage includes defects in the building envelope for an additional two years.
- 10 YEAR COVERAGE. Structural. Coverage for structural defects such as frame and foundation.
Home Maintenance Tips
In the months and years to come, there are some key things that you can do to keep your home looking and functioning at its best. Here are some helpful tips to keep your home in peak condition:
- CURB HUMIDITY & CONDENSATION. a) Run the furnace fan continuously in fall, winter, and spring; b) Open or lift window blinds during the day to allow for circulation; and c) Run the fan during a shower or bath and the kitchen fan while cooking and for ½ hour afterwards.
- REDUCE ATTIC RAIN. Dramatic temperature changes can cause rapid frost melt in the attic that can permeate the poly barrier. Help to reduce the effects of attic rain by running your ventilation and bathroom fans often.
- LIMIT SETTLEMENT. Settlement is common in new home construction. Once the Final Grading Certificate has been received, Homeowners are advised to consult a professional for any large-scale landscaping projects, and to keep downspouts in a "down" position.
- KEEP AN EYE ON CONCRETE BASEMENTS & GARAGE FLOORS. Cracks in flat concrete surfaces are a normal occurrence. If you are concerned with the width of the crack, please contact your Warranty Supervisor to discuss. All cracks will be assessed at year end.
- CLEAR EXTERIOR INTAKE / EXHAUST PIPES. Please ensure that exhaust and intake pipes for the Furnace remain clear of snow, ice and debris at all times to avoid build up and potential shut down.
- MAKE TIME FOR FILTERS MAINTENANCE. Check your Furnace, Heat Recovery Ventilator (HRV) & Humidifier filters monthly, and clean according.
- WINTERIZE EXTERIOR TAPS. Turn the water supply to exterior taps off in the Fall and drain from the inside water line in the mechanical area.
In Case of an Emergency. Call (403) 818-1549
Emergencies are bound to happen when you least expect them - and we'll be ready. For any after-hours or weekend emergencies, Warranty Services can be reached by calling (403) 818-1549. If your call is not answered directly, your voicemail will be returned within an hour. Here is what we believe constitutes an after-hours emergency:
- A WATER LEAK OF ANY KIND. This leak may be seen from the roof/ceiling, water line or drain failure. To avoid any further damage to your home, turn off the water at the main water shut-off valve immediately.
- NO HEAT DURING COLD WEATHER. A Warranty Supervisor will come to your home after-hours if needed, or first thing next day, dependent on exterior temperature.
- NO HOT WATER DURING ANY SEASON.
- NO ELECTRICAL POWER TO THE ENTIRE HOUSE THAT THREATENS CRUCIAL OPERATING SYSTEMS. Power outages to appliances such as fridges and freezers are considered to be an emergency. A power outage to a bedroom will be dealt with the next day.